Privacy Policy

1. Introduction

Welcome to Stylixar, operated by Yonda Solutions LLC, a New York Limited Liability Company with its principal place of business at 496 Jefferson Street, Westbury, NY 11590. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at stylixar.com and our mobile applications.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an Account: Name, email address, phone number, password, profile photo
• Provider Registration: Business name, services offered, pricing, location, credentials, professional photos
• Upload Images: Photos for AI styling services and virtual try-on
• Make Purchases: Billing information processed through Stripe (we do not store full credit card details)
• Book Services: Appointment details, service preferences, special requests
• Communicate: Messages between clients and providers, support inquiries
• Provide Feedback: Reviews, ratings, testimonials

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, features used, time spent on platform, click patterns
• Location Data: Approximate location based on IP address
• Cookies and Tracking: Session data, preferences, analytics via cookies and similar technologies

2.3 Information from Third Parties

• Authentication Services: Google, Facebook, Apple Sign-In (name, email, profile photo)
• Payment Processors: Stripe (transaction data, payment status)
• Analytics Services: Firebase, Google Analytics

3. How We Use Your Information

3.1 Provide Services

• Process AI image generation, virtual try-on, and styling services
• Facilitate bookings and appointments between clients and providers
• Enable messaging and communication features
• Process payments and manage subscriptions
• Track and allocate AI credits

3.2 Improve and Personalize

• Customize user experience based on preferences and usage patterns
• Improve AI model accuracy and service quality
• Recommend relevant services and providers
• Conduct research and analytics to enhance platform features

3.3 Communication

• Send transactional emails and SMS messages (booking confirmations, payment receipts, account notifications, wait-time updates)
• Send SMS verification codes for phone number verification
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent - you can opt out anytime)
• Notify you of platform updates, new features, and promotions via email, SMS, or push notifications based on your preferences

3.4 Security and Compliance

• Detect and prevent fraud, abuse, and security threats
• Enforce our Terms of Service and policies
• Comply with legal obligations and respond to lawful requests
• Protect rights, property, and safety of users and the platform

4. AI and Image Processing

4.1 Image Uploads

Images you upload are processed using Google Cloud AI services (Vertex AI, Imagen) to provide virtual try-on, hairstyle changes, makeup application, and other styling features.

4.2 Image Storage

Uploaded images are stored securely in Firebase Cloud Storage with access controls. Images are retained to provide your gallery history and improve AI models. You can delete images from your account at any time.

4.3 AI Model Training

We may use anonymized and aggregated image data to improve AI model accuracy. Your images are never shared publicly or used for commercial purposes outside of providing you services.

5. Information Sharing

We do not sell your personal information. We share information only in these circumstances:

5.1 With Service Providers

• Firebase/Google Cloud: Hosting, database, authentication, AI services
• Stripe: Payment processing and subscription management
• Twilio: SMS/text message delivery (your phone number is shared with Twilio solely for the purpose of delivering SMS notifications)
• SendGrid: Transactional and marketing email delivery
• Analytics: Google Analytics, Firebase Analytics

5.2 Between Users

• Provider profiles are visible to clients (name, services, photos, ratings, location)
• Booking details shared between clients and booked providers
• Messages exchanged through platform messaging system

5.3 Legal Requirements

We may disclose information when required by law, court order, or to comply with legal processes, enforce our Terms of Service, protect safety and rights, or investigate fraud.

6. Data Security

We implement industry-standard security measures:

• Encryption: Data encrypted in transit (HTTPS/TLS) and at rest
• Authentication: Firebase Authentication with secure password hashing
• Access Controls: Role-based access and least-privilege principles
• Payment Security: PCI-DSS compliant payment processing through Stripe
• Monitoring: Continuous security monitoring and logging

While we strive to protect your information, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Your Privacy Rights

7.1 Access and Portability

You can access and download your personal data through your account settings or by contacting us.

7.2 Correction and Update

You can update your profile information, preferences, and settings at any time in your account.

7.3 Deletion

You can delete your account and associated data by contacting support. Note that some information may be retained for legal compliance, fraud prevention, or dispute resolution.

7.4 Communication Opt-Out

Unsubscribe from marketing emails using the link in any promotional email or through account settings. To opt out of SMS notifications, reply STOP to any text message from Stylixar or disable SMS in your notification settings. See our Terms of Service Section 10 for full SMS terms.

7.5 California Residents (CCPA)

California residents have additional rights including the right to know what personal information is collected, right to deletion, and right to opt-out of sale (we do not sell data).

8. Children's Privacy

Stylixar is intended for users aged 16 and older. Service providers who register to offer services and receive payments must be at least 18 years of age. We do not knowingly collect personal information from children under 16. If we discover we have collected information from a child under 16, we will delete it immediately.

9. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and improve AI models.

Account deletion runs on a 30-day schedule: we email you a link to confirm the request, then permanently delete or anonymize your personal information 30 days after you made it. You can cancel any time in that window by signing back in. Information we are required by law to retain (transaction, tax and fraud-prevention records) is kept until those periods expire, then deleted.

10. Cookies and Tracking

We use essential cookies (authentication, security), analytics cookies (Google Analytics, Firebase), preference cookies (settings), and marketing cookies (with consent).

You can manage cookie preferences through your browser settings. Note that disabling cookies may limit platform functionality.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform notification. The "Last Updated" date at the top indicates when the policy was last revised.

12. Contact Us

13. Your Consent

By using Stylixar, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.